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Office 365 Polycom VVX handset firmware update loop

Microsoft has confirmed an issue with Polycom VVX handsets connected to Office 365 Skype for Business online.

The handsets are continuously attempting to download a firmware update that was published in Office 365 over the weekend. The update then fails to install, forcing the handset into a continuous reboot loop.

One thing to note is that currently, setting Set-CsIPPhonePolicy -EnableDeviceUpdate to $false has no effect and does not prevent the update from being pushed down to the handset.

Microsoft is working to resolve this issue.

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